FUT web app not working – FIFA companion fix

FIFA Ultimate Team (FUT) is a hugely popular game mode on EA Sports’ video game, FIFA 22. It has been part of the franchise for the past decade, challenging gamers to create the ‘ultimate’ football team by winning matches on the game, completing certain challenges and opening virtual packs.

The game mode has become so popular that it warrants its own app, both on the app store and on the web. In this article we are going to be solely focussing on the FUT web app and looking at how to fix it when it’s not working.

FUT web app not working – The quick fix

The most common reason for the FUT web app not working is to do with your web browser. Although the app works on all internet browsers, you do sometimes need to clear your cache to get the app back up and running.

If you are receiving an error message telling you try again later then this is more than likely the cause of the problem. Thankfully, it’s actually pretty easy for you to do this.

To clear your cache on Google Chrome:

  1. Select the ‘settings’ tab on the top right hand side of your browser.
  2. Navigate to ‘more tools’ and select ‘clear browsing data’
  3. Select ‘all time’ from the drown menu.
  4. Select ‘advanced’ and ensure ‘browsing history’, ‘download history’, ‘cookies and other site data’, and ‘cached images and files’ are all ticked.
  5. Select ‘clear data’.

Once you have done this, close your Google Chrome browser down and reload it. Search for the FUT web app again and hopefully it should now be letting you log in.

If this doesn’t work then it’s also worth closing down any extensions you have running as part of your web browser as some extensions could be running data that disrupts the app.

clear data

Unfortunately, this won’t always fix the web app, but it’ll work most of the time – it should also work if your Xbox app won’t open too.

This can be an incredibly frustrating thing to happen for FUT gamers, especially if they are looking to complete a challenge to earn coins by using the app.

Below, we’ll look at the most common causes of the web app not working and provide you with easy troubleshooting methods for each one.

Connection issue

Sometimes your internet connection can go down without you realising. This will, of course, stop everything on your web browser from working properly. To check your internet connection on a Windows computer, type in ‘Wi-Fi settings’ into the search bar on your settings tab.

From here, ensure that your Wi-Fi is ticked to ‘on’ and that you have a secure connection to one of your available networks.

It’s also worth pointing out that you may well be connected to the internet according to Windows but the connection itself might not be strong or stable enough to connect to the EA servers. A really quick and easy way to test the stability and speed of your internet connection is to do a speedtest.

Server issue

Speaking of EA servers, they aren’t exactly famous for being the most reliable of servers in the world.

FIFA players worldwide will have been encountered by an error message that reads ‘can’t connect to EA servers’ on numerous occasions so this won’t come as a shock to you when I say that the issue might be totally out of your hands and entirely down to EA Sports and their questionable servers.

fut web app not working

To find out if the issue is with their servers, head to this website where you will find the answer. If they are down then unfortunately all you can do is wait for them to be fixed.

This can range from a couple of minutes to a couple of hours, maybe just play offline for a short while.

Account issue

Another issue which could cause the FUT web app not to work for you is to do with your own personal account status. If you have been banned from FIFA 22’s online gameplay then you will not be allowed to use the FUT web app.

If this is the case then you will receive an error message stating that you are blocked from using the web app because of your actions. If you genuinely don’t know why you’ve been banned then you can email lets_talk@ea.com to discuss the issue with EA directly.


Though not as likely, there’s a chance that the FIFA Companion app (or the FUT web app) is having issues with one of the extensions you’re using in your browser. Some users report having this same problem when trying to sign into their EA account.

The obvious fix for this is switching to use other browsers, or even try using a mobile device instead of trying to access in desktop mode. The Web app is known for having problems now and again, so it can be worth having a solid backup option ready instead.


The FUT web app is a good way for gamers to stay connected to their FIFA Ultimate Team’s while not being on their console. Having said that, the app does have its issues and it can be frustrating for gamers when they can’t access it.

We hope that by following our advice in this article that you can get back up and running on the web app as soon as possible. For more troubleshooting articles, please check out the rest of our website.

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Andy is a Professional Content Editor with expertise in a whole host of areas (or so he tells us anyway). His main interests are sports, tv/film and social media. He has reviewed over 100 apps so far for Apps UK.

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