Being one of the most popular and reliable fitness watches out there – you probably wouldn’t expect to have a problem with your Fitbit app not working on iPhone.
In general, the Fitbit app and the devices themselves have great features and people don’t report too many problems. There’s a reason why around 31 million people use a Fitbit – it’s easy to use and it’s really reliable.
However, you may have come across some issues with the Fitbit app on your iPhone. But – don’t panic! As with any technology, problems are common and there’s usually a pretty simple fix.
We know that it can be pretty frustrating when you’ve logged your workouts with your watch and you can’t see your progress on the Fitbit app. In this article, we’re going to explore some of the most common fixes below for when your Fitbit app isn’t working on your iPhone.
Fitbit app not working on iPhone – Here’s how to fix it
Check there are no issues with the Fitbit server
While Fitbit in general in a pretty reliable brand, sometimes there are wider issues that will be affecting the Fitbit app.
If there is a wider issue, they’ll most likely post about it on their social media pages. So it’s a good idea to check their Twitter, Facebook and Instagram pages and they will likely provide updates there, so we’d recommend that you check these first and wait to use the app until the issue is resolved.
But if you’ve checked their social media pages and they haven’t mentioned an issue at their end, it’s likely to be an issue at your side.
Keep reading to find out some of the most common problems for why the Fitbit might not be working on iPhone and how to fix them.
Check for updates
The first thing to try when the Fitbit app isn’t working is to make sure that you’re running the app on the latest update. Any app is much more likely to have problems when on an out-of-date version.
On your iPhone, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see pending updates. Tap ‘Update’ on the Fitbit app if it is showing as needing to be updated.
We recommend that you allow automatic downloads to ensure that all of your apps are always up-to-date. You can do this by going to your Settings > App Store and tick ‘App Updates’ to on.
Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to play up. You can check this by going to your phone’s Settings. You’ll need to connect your iPhone to the charger and give it some time to update.
Check that you’re connected to WiFi or mobile data
The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet.
If you’re seeing a message about no internet on the Fitbit app as shown below, this is likely to be the reason you’re not able to use the app or why it isn’t showing you your data.
A common mistake people make is turning off their mobile data. To make sure that hasn’t happened go to Settings > Mobile Data and make sure that this is ticked as on.
To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on. Then check for any WiFi you can connect to.
Delete and re-install the Fitbit app
Our final recommendation is that you try is uninstalling the Fitbit app, then re-install it. Sometimes apps just need a refresh.
To delete the app, tap and hold down on the app until the below drop-down appears. Then hit delete.
Re-install by searching for it on the App Store. Just make sure that you remember your login credentials so that your data isn’t lost.
It can be a real inconvenience when your Fitbit app isn’t working, but generally, there’s an easy fix and it’s likely to be one of the issues that we’ve covered in this article.
If you’re still facing issues, it may be worth contacting Fitbit directly – they may be able to point you in the right direction to get you back up and running and ready to hit your workout! For more troubleshooting advice, check out some of our other articles on a range of different apps.