Fire Emblem Heroes app not working? – How to Fix

Experiencing issues with your Fire Emblem Heroes app can be quite frustrating, especially when you’re eager to dive into the world of strategic battles and epic adventures.

Fire Emblem Heroes, developed by Nintendo and Intelligent Systems, is a popular mobile game that has garnered a massive player base since its release.

However, like any other app, it’s not immune to technical difficulties.

In this comprehensive guide, we will walk you through various troubleshooting steps and provide insightful tips on how to resolve common issues that might cause the Fire Emblem Heroes app not to work properly.

Understanding the Basics

Before diving into the nitty-gritty of troubleshooting, it’s crucial to understand what might be causing the issues with your Fire Emblem Heroes app.

The game relies heavily on a stable internet connection, sufficient storage space, and a compatible device to run smoothly.

Problems in any of these areas can lead to the app malfunctioning or crashing.

Additionally, outdated app versions, corrupted cache files, or issues with the device’s operating system can also contribute to the problem.

Checking Your Internet Connection

One of the most common reasons behind the Fire Emblem Heroes app not working correctly is an unstable or slow internet connection.

The game requires a constant and stable connection to the internet to download necessary data, synchronize progress, and provide a seamless gaming experience.

To ensure that your internet connection is not the culprit:

  1. Test your internet speed using a reliable speed test website.
  2. Ensure that you are connected to a stable Wi-Fi network, or if you’re using mobile data, verify that you have a strong signal.
  3. Try resetting your router or modem if you’re experiencing connectivity issues.
  4. If possible, switch to a different network to see if the issue persists.

Clearing Cache and Data

Over time, cache files can accumulate and potentially become corrupted, leading to the Fire Emblem Heroes app not working as intended.

Clearing the app’s cache and data can help resolve these issues and improve the app’s performance. Here’s how you can do this:

  1. Go to your device’s settings.
  2. Navigate to the ‘Apps’ or ‘Application Manager’ section.
  3. Find and select ‘Fire Emblem Heroes’ from the list of installed apps.
  4. Tap on ‘Storage’ and then select ‘Clear Cache’ and ‘Clear Data’.

Please note that clearing the app’s data will log you out and may erase some in-game settings. Make sure you have your account details handy to log back in.

Updating the App and Device Software

Running an outdated version of the Fire Emblem Heroes app or your device’s operating system can lead to compatibility issues, resulting in the app not working properly.

Ensure that you have the latest version of the app installed and that your device’s software is up to date.

You can check for app updates in the Google Play Store or Apple App Store, and device software updates in your device’s settings.

Reinstalling the App

If all else fails, uninstalling and then reinstalling the Fire Emblem Heroes app can help resolve any lingering issues.

This process ensures that you have a fresh, error-free installation of the app. To reinstall the app:

  1. Uninstall Fire Emblem Heroes from your device.
  2. Restart your device to clear any temporary files.
  3. Download and install Fire Emblem Heroes from the Google Play Store or Apple App Store.
  4. Log back into your account and check if the issue is resolved.

Seeking Help from Support

If you’ve tried all the above troubleshooting steps and the Fire Emblem Heroes app is still not working, it might be time to seek help from the official support team.

You can contact Nintendo’s customer support or visit the official Fire Emblem Heroes support page to find solutions or report the issue.

Provide as much detail as possible about the problem, including any error messages you might be receiving, to expedite the resolution process.


Facing issues with the Fire Emblem Heroes app can hinder your gaming experience, but with the right troubleshooting steps, you can quickly resolve the problem and get back to enjoying the game.

Remember to check your internet connection, clear cache and data, update the app and device software, and consider reinstalling the app if necessary.

If all else fails, don’t hesitate to contact the official support team for assistance.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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