Facebook Messenger app not working? Here’s what to do

Facebook Messenger is a popular messaging app, which allows users to chat with their Facebook friends, in a space free from the distractions Facebook can bring. It is a multi-platform messenger, which allows for text messaging, voice calls, voice messages, and video calls.

However, the messenger app can fail to function at times (you can also have issues with Whatsapp and Instagram too, which are also owned by Facebook).. Here’s ways in which you can solve that.

Facebook Messenger app not working? – What to do

There are some common problems that could be preventing your Facebook Messenger app from working. Here’s a list of some of those problems, along with their solutions. Soon, you can go back to chatting with your friends.

Internet Issues

Facebook Messenger requires internet to work. So, first and foremost, check that your internet is working.

To do so, try using something that requires the internet – e.g. YouTube. If it doesn’t work, then there’s probably something wrong with your internet connection.

Check your router to see if the indicator light is red. If so, there is an issue with your internet or router. Try turning it off and on again, before using YouTube once more.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports in the last 24 hours. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved in the next few days. So, try using Facebook Messenger again in a day or so.

outage-reports

Server Issues

Ensure that the issue lies in your Facebook Messenger app rather than the messenger’s servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/messenger.com.html to check Facebook Messenger’s server status.

server-status-2

If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

Facebook Messenger may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

iphone-power-down

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

Facebook Messenger may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the messenger again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

Facebook Messenger may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Facebook Messenger app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Facebook Messenger app, press the update option for it to update the app.

updates-available

Restart App

There may be an issue with the app itself, so try restarting it.

For Apple users:

Go to Settings>General>Background App Refresh.

This should show what apps are currently running in the background.

Find Facebook Messenger, and turn off background activity by pressing the green switch.

Then, open the app again.

For Android users:

Go to Settings>Apps.

Find Facebook Messenger and press on it. Then, click ‘force stop’ in the bottom-right corner.

Then, open the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Facebook Messenger. Then, try using the app again.

For Apple users:

Press and hold the Facebook Messenger app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

uninstall-messenger

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

uninstall-messenger-confirm

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

uninstall-messenger-final

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Facebook Messenger app and press on the cloud icon to reinstall the app.

reinstall-messenger

For Android users:

Press and hold the Facebook Messenger app to make a row of options appear. Press the uninstall option, which will make a notice appear.

uninstall-messenger

Press ‘ok’ to confirm the uninstallation.

uninstall-messenger-confirmation

Finally, go to the play store store and search ‘messenger’ in the search bar. This should show the Facebook Messenger app as the first search result. Press the ‘install’ option to reinstall the app.

reinstall-facebook-messenger

Contact Customer Support

If none of these solutions worked, then try contacting Facebook Messenger’s customer support team. You can do this through either the app or website.

If you can access your app, open it and press on your profile picture. Then, press ‘report a problem’ to detail your issue to the support team.

report-problem-on-app

If you can’t access the app, then go on Facebook Messenger’s website. Click on the three dots next to your profile picture to bring up a list of options. Then, click on ‘report a problem’.

report-problem-on-website

A notice should then pop up. Click on ‘help us improve the new messenger’.

report-issue-notice

Finally, fill out the form to send your issue to the support team.

report-issue-form

Conclusion

To conclude, there are many reasons for why Facebook Messenger may not be working. If the cause is due to an uncontrollable factor, such as the messenger’s servers being down, then try waiting a day or so before using the app again. These issues shouldn’t persist for long.

However, if the reason your app isn’t working is due to a more personal issue, such as your device, then a more personalised solution would be best. Contact the messenger’s customer support if none of the solutions above worked, and I’m sure you’ll find a solution.

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Author

Jenny

I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

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