Disney Plus app not working? Here’s how to fix that

Disney Plus is a popular streaming service, where you can watch movies and TV shows from Disney, Pixar, Marvel, and more. However, the Disney Plus app can fail to work at times. Here are some ways in which you can solve that.

Disney Plus app not working? – What to do

There are some common problems that could be preventing your Disney app from working. Here’s a list of some of those problems, along with their solutions.

Internet Issues

Streaming services always require a working internet connection. So, first and foremost, check that your internet is working.

To do so, try using something that requires the internet – e.g. YouTube. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try turning your router off and on again, before using YouTube once more.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports in the last 24 hours. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved in the next few days. So, try using Disney Plus again in a day or so.

outage-reports

Server Issues

Ensure that the problem doesn’t lie in Disney Plus’s servers. You can find out whether this is the case by going on https://downdetector.co.uk/status/disney-plus/ to check Disney Plus’s recent outage reports. If there’s a high amount of reports, then there’s probably something wrong with the servers. These issues should be solved fairly quickly, so wait a day or so before trying the app again.

outage-reports-1

Restart Device

Disney Plus may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

power-down-apple

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

Disney Plus may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the messenger again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

Disney Plus may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Disney Plus app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Disney Plus app, press the update option for it to update the app.

updates-available

Restart App

There may be an issue with the app itself, so try restarting it.

For Apple users:

Go to Settings>General>Background App Refresh.

This should show what apps are currently running in the background.

Find Disney Plus, and turn off background activity by pressing the green switch.

Then, open the app again.

For Android users:

Go to Settings>Apps.

Find Disney Plus and press on it. Then, click ‘force stop’ in the bottom-right corner.

Then, open the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Disney Plus. Then, try using the app again.

For Apple users:

Press and hold the Disney Plus app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

uninstall-app

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

uninstall-app-confirmation

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

uninstall-app-final

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Disney Plus app and press on the cloud icon to reinstall the app.

reinstall-app

For Android users:

Press and hold the Disney Plus app to make a row of options appear. Press the uninstall option, which will make a notice appear.

uninstall-disney-app

Press ‘ok’ to confirm the uninstallation.

uninstall-disney-app-confirmation

Finally, go to the play store store and search ‘disney’ in the search bar. This should show the Disney Plus app as the first search result. Press the ‘install’ option to reinstall the app.

reinstall-disney-app

Contact Customer Support

If none of these solutions worked, then try contacting Disney Plus’s customer support team. You can do this through their website. Go to https://help.disneyplus.com/csp and scroll down. There should be a chat option and a call option near the bottom of the page.

contact-customer-support-options

Click on one of them, which should prompt a form to pop-up. Describe your issue on the form, and they should connect you to a member of the support team.

issue-description-form

Conclusion

To conclude, there are many reasons for why Disney Plus may not be working. If the cause is due to an uncontrollable factor, such as the servers being down, then try waiting a day or so before using the app again. These issues shouldn’t persist for long.

However, if the reason your app isn’t working is due to a more personal issue, such as your device, then a more personalised solution would be best. Contact Disney Plus’s customer support if none of the solutions above worked, and I’m sure you’ll find a solution.

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