Dasher app not working? – How to Fix

The Dasher app is a crucial tool for delivery drivers working with DoorDash, providing them with a seamless way to accept and complete delivery orders.

However, like any other app, users may sometimes experience issues that cause the app not to work as expected.

In this comprehensive guide, we will delve into various aspects of why the dasher app not working issue may arise, and provide practical solutions to address these problems, ensuring that you can get back to delivering orders and earning income without unnecessary delays.

Understanding the Basics of the Dasher App

Before we dive into the solutions for when the dasher app is not working, it’s important to understand what the app is designed to do and the key features it offers to delivery drivers.

The Dasher app connects delivery drivers with customers who have placed food delivery orders through the DoorDash platform.

It provides drivers with all the information they need to complete a delivery, including the pick-up location, delivery address, and any special instructions from the customer.

Additionally, the app allows drivers to track their earnings, schedule shifts, and navigate to restaurants and customers’ addresses using built-in GPS functionality.

Being such a multifaceted tool, it’s crucial for the app to function properly to ensure a smooth delivery experience for both drivers and customers.

App Crashes or Freezes

One of the most common issues that drivers face is the app crashing or freezing during use.

This can be incredibly frustrating, especially when you are in the middle of a delivery.

To address this issue, try the following solutions:

  • Restart the App: Sometimes, simply closing and reopening the app can resolve any minor glitches that may be causing it to crash or freeze.
  • Update the App: Ensure that you are using the latest version of the Dasher app. Developers regularly release updates to fix bugs and improve app performance.
  • Check Your Internet Connection: A stable internet connection is crucial for the app to function correctly. If you are in an area with poor signal strength, try moving to a location with a better connection.
  • Clear Cache: Over time, cache files can accumulate and cause the app to slow down or malfunction. Clearing the app’s cache can help resolve these issues.

Unable to Log In

If you are having trouble logging into your Dasher account, consider the following tips:

  • Check Your Credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the ‘Forgot Password’ feature to reset it.
  • Update the App: Using an outdated version of the app can sometimes lead to login issues. Make sure your app is up to date.
  • Contact Support: If you are still unable to log in after trying the above solutions, reach out to DoorDash support for assistance.

GPS and Navigation Issues

Accurate GPS and navigation are crucial for delivery drivers to find restaurants and customers’ locations efficiently.

If you are experiencing issues with the app’s navigation features, try the following:

  • Enable Location Services: Make sure that location services are enabled for the Dasher app in your phone’s settings.
  • Calibrate Your Compass: Sometimes, calibrating your phone’s compass can improve GPS accuracy.
  • Update the App: Ensure that you are using the latest version of the Dasher app, as updates often include improvements to GPS functionality.
  • Use an External GPS App: If you are still experiencing issues, consider using an external GPS app for navigation.

Payment and Earnings Issues

Ensuring that you are paid correctly for your deliveries is paramount.

If you are facing issues related to payments or earnings, consider the following:

  • Check the Earnings Tab: Use the Earnings tab in the app to review the details of your deliveries and ensure that all completed orders are accounted for.
  • Wait for the Weekly Pay Cycle: DoorDash typically processes payments on a weekly basis. If you have recently completed deliveries, it may take some time for your earnings to appear in your account.
  • Contact Support: If you notice any discrepancies in your earnings or have not received payment, reach out to DoorDash support for assistance.

Notifications Not Working

Notifications are crucial for drivers to receive alerts about new delivery opportunities.

If you are not receiving notifications, try these solutions:

  • Enable Notifications: Make sure that notifications are enabled for the Dasher app in your phone’s settings.
  • Check Do Not Disturb Settings: Ensure that your phone is not in Do Not Disturb mode, as this can prevent notifications from appearing.
  • Restart Your Phone: Sometimes, restarting your phone can resolve any issues that may be preventing notifications from working properly.


Experiencing issues with the Dasher app can be frustrating, especially when it affects your ability to complete deliveries and earn income.

However, by following the solutions provided in this guide, you should be able to address the most common issues and get back to delivering orders smoothly.

Remember to keep the app up to date, maintain a stable internet connection, and reach out to DoorDash support if you need further assistance.

With these tips in mind, you can ensure that the dasher app not working issue becomes a rare inconvenience rather than a regular setback.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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