The Daily Mail is one of the UK’s most popular sources of news, whether you are looking for breaking news, tabloid stories or sports updates. When you wake up on Monday morning and open up the Daily Mail app to check out the latest news for the week, you are expecting it to work.

So, what do you do when your expectations are crushed, and the Daily Mail app is not working? Here’s a couple of things you can do to get it working again.

Daily mail app not working – Quick fixes

The most likely fix is to delete the Daily Mail Online app from your device. Then, heading into your app store and select re-install, and after a few seconds you should have a newer updated version of the app to use.

Older versions of the Daily Mail Online app can have problems, which is why app updates are so important. An outdated app could cause a temporary loading issue, a blank screen or even mean that the app won’t open at all.

There are a few other things you can check really quickly to make sure it’s not something simple stopping you from accessing the latest news.

Check you aren’t in airplane mode. When airplane mode is enabled, you are completely prevented from accessing online information, and that includes the latest news. If you are wondering why you are seeing yesterday’s stories, this could be the culprit. Simply tap the airplane icon if it’s lit up to disable it.
Black/white screens. A common problem with the Daily Mail app is black or white screens when loading it up or switching between articles. There’s an easy way to fix this and that’s by Force Stopping your app. Go to device settings > apps > Daily Mail > Force Stop. This should fix the problem.

If these didn’t work, then you might have a more complicated problem to deal with, but don’t worry! Keep reading to identify your problem and use our fixes to get you back to reading your daily news before you can finish your morning coffee.

Technical problems

There are various technical problems you can encounter while using the Daily Mail app. Some of these are very common, and some are pretty rare:

Videos not playing or buffering
Images not loading correctly
Articles being outdated/news being old
Pages loading slowly or not at all
Frozen logo on app start-up

If you’re facing any of these problems, the cause is almost always the quality of your internet connection. There are a few more potential causes, and we will go through these step by step.

Making sure you’re connected

Having an unstable internet connection is one of the main cases of problems with mobile apps and doing a few easy things can make a big difference.

If you are experiencing any of the previous technical issues, the likely cause is a bad Wi-Fi signal, and there’s a few things you can do to improve your situation.

Toggle your Wi-Fi or mobile data. Sometimes turning it off and on again just works. It’s worth a try.
Locate a better signal. If this doesn’t work, the culprit may be a bad signal. Make sure you aren’t too far away from your router, or you aren’t in a mobile dead zone if you’re using mobile data. Getting close to the router can really improve your signal.
Reset your router. If your signal is inexplicably bad or non-existent, your router may be to blame. You can reset it by unplugging its cables and waiting 30 seconds, then reconnecting them. This will reset your DNS and IP and should provide you with a better signal.

Check the Daily Mail servers

If your internet connection is fine, but you are completely unable to get onto the app, then there’s a chance the Daily Mail servers are down due to technical reasons or planned maintenance.

If you think this might be the case, you can check the sever status here and if you see a spike in user-reports of outages, then the best thing you can do is wait for them to fix the problem. You won’t be able to do anything on your end.

Try Clearing the Cache and data

With an app as large as the Daily Mail, where you have hundreds of articles, video, and other information, it can sometimes end up being too much for your unfortunate device.

Occasionally, data piles up and slows down your device, preventing the app from working in some cases, or even preventing articles and videos from playing.

Clearing your cache will cleanse the app of any bad data it’s holding on to and give you a nearly clean slate, likely fixing your issue.

To clear your cache & data, go to your Device Settings > apps > Daily Mail > Storage > Clear Cache & Data.

Reinstall the Daily Mail app

This is your nuclear option if everything else has failed. Sometimes, there’s no other option and something has just gone seriously wrong deep in the app’s code somewhere on your device. Reinstalling the app gives you a brand new, updated version and wipes any previous data that may still be corrupting your version.

To uninstall the Daily Mail app, long press on the icon and tap “uninstall” on the pop-up menu. After that, go to the Play Store and reinstall the app, and from here it should work for you.

Conclusion

For the most part, the Daily Mail app works pretty well and rarely has any issues other than the black screen one, which can be fixed pretty quickly. You also may find that you’re plagued with ads, but fortunately you can easily stop adverts on the Daily Mail app. As long as you are using a reliable internet connection and you’ve updated your app recently you shouldn’t come across the Daily Mail app not working very often.

Even if the unlikely happens, following our guide should have you back to your favourite news and sports information within minutes.