Clash of clans was one of the forerunners when it comes to the big mobile games of our time. Even now the app has nearly 2 million daily active users
Though sometimes, you may come across the Clash of Clans crashing issue. This can be extremely frustrating for users, especially if you don’t know the reason behind it.
As such with such a larger player base, even an issue which effects even the smallest percentage of players is still a big problem.
Issues like these happen for apps all the time and can be caused by any number of things. A faulty file, another app interfering, even a hardware issue with the device itself. Here’s what to do if CoC is crashing on your mobile.
What to do if Clash of Clans keeps crashing
If you’re Clash of Clans app keeps crashing, then there’s a few things to do.
Firstly, however we need to determine whether it’s an issue on your end or on the developers end. Any number of server issue or outages can occur which would result in this sort of behaviour.
So, how do we do tell? Well, we can check the Clash of Clans Facebook and Twitter pages as they post updates there regarding server outages or any other issues which may be occurring and stopping users from accessing the app.
You can expect a post along the lines of “We’re getting reports of users whose apps are crashing and are investigating”. That sort of thing. Just letting you know to sit tight and wait essentially as they’re working on a fix.
If you’ve done your check and the app is still having issues, then let us have a look and see what we can do to fix Clash. Twitter: https://twitter.com/ClashofClans. Facebook: https://www.facebook.com/ClashofClans/
Check for updates
Apps have a variety of issues all the time and one of the most common causes for these more obscure issues are updates.
If the developers push an update server side, it can cause the app to stop working properly until the update has been done by users.
This is rarely something as significant as the entire app crashing but it is very possible.
Here’s what to do.
- The first thing you need to do is open app store.
- After this, go to your profile (you can find this in the top right hand corner of your screen).
- You should be able to find the Clash of Clans app in the list. When you do, make sure to select the update button!
- Go to the Play Store.
- Then, select “My apps & games.”
- You can update all of the apps here by selecting “update all”, or if you prefer, update the Clash app on its own.
Clear your cache
Another common reason that Clash of Clans crashes is a build up of data, or sometimes, that data that has built up becomes corrupted.
This isn’t your mobile data, but temporary app data that you download to your iOS or Android device to help it load quicker.
The good thing is that simply clearing your cache will remove the data, and with it any of the corrupted data that make be causing an issue.
Most of your in-game data will be stored by their server, so you won’t lose any of your save data.
If you’re using an iPhone, the easiest way to do this is by simply deleting the Clash of Clans app and then re-installing it. For Android, the best way to do this is;
- Go to Settings.
- Select your Apps.
- Pick the Clash of Clans app.
- Go into Storage.
- Clear your cache.
Once you clear cache on your device, you should find that the cache problem will go away – if that’s the cause of the issue.
While a complete loss of internet wouldn’t cause the app to crash a partial connection or unstable connection can do just that.
If you suspect you are having network issues, there’s some simple steps to resolve them.
First things first, restart your phone. The good old off and on resets your phones network adapter and can resolve issues.
If you’re on wifi and the restart doesn’t resolve the issue then move onto the wifi router you’re connected too – restart your router too. This should resolve any issues if you’re having an issue with your internet connection.
Make sure it’s not your Facebook account
When you play Clash via your Facebook account, one of the most reasons why it may be crashing is not down to the app itself specifically, but more so to do with its connection to your social media.
If this is the case, then an update or the standard basic measures may not work for you.
The easiest way to fix this is to clear the cache from Safari, or if you’re using Android, whichever browser you have on your phone.
It’s most likely that you’ve signed in on Facebook there at some point, and this sign in is causing an issue with your Clash of Clans login.
As a last resort, you can look at performing a factory reset on your phone to make sure that you aren’t signed in anywhere else.
In conclusion, the Clash of Clans app very rarely has any issues – it’s usually pretty reliable which is also the case with popular games like the Sims Freeplay or other online multiplayer games.
As they are such a large company working on the app and with nearly 2 million users you can imagine they’d have quite the influx of complaints if they ever went down unexpectedly.
Therefore, the issue is likely on your end and if you follow the steps we outlined here you should be back up and running in no time.
If you’re stuck on the loading screen, it’s likely to be your internet connection or cache, so check that out first. sooner you fix Clash, the sooner you can get back to building bases, protecting troops and growing your clan.