Candy Crush app not working? – How to Fix

Candy Crush has been one of the most popular mobile games for years, providing entertainment to millions of users worldwide.

However, like any other app, it can sometimes run into issues. Users might find themselves stuck, unable to proceed with their sweet adventures, pondering over why the Candy Crush app is not working.

In this article, we’ll delve deep into the various issues that can cause this problem and offer step-by-step solutions to get your game back on track. With our guidance, you’ll be crushing candies again in no time.

Understanding the Basics of Candy Crush

Before we jump into the solutions, let’s take a moment to understand the game.

Candy Crush is a match-three puzzle game where players swap colored candies on a grid to make a match of three or more of the same color.

Completing levels unlocks new challenges and rewards, keeping the game exciting and engaging. However, when the Candy Crush app is not working, it can be a source of frustration.

Candy Crush App Not Responding

One of the most common issues that players encounter is the app failing to respond.

This can happen for a variety of reasons, including software glitches or lack of storage space on your device. To fix this issue, try closing the app completely and restarting it.

If this doesn’t work, check your device’s storage space and make sure there’s enough room for the app to function properly.

Additionally, updating the app to the latest version can resolve any software glitches that might be causing the problem.

Connection Problems

Candy Crush requires a stable internet connection to work correctly. If you’re experiencing issues, it could be due to a poor or unstable connection.

Ensure that you are connected to a reliable Wi-Fi network, or if you’re using mobile data, make sure you have a strong signal. Restarting your device can also help reestablish a stable connection.

Game Crashing

If the Candy Crush app is crashing, it could be due to a lack of available RAM on your device.

To resolve this, close any other apps running in the background to free up memory.

Additionally, clearing the app’s cache can help resolve crashing issues.

You can do this through your device’s settings menu, under the “Apps” section.

In-App Purchases Not Working

Sometimes players might face issues with in-app purchases. If you’ve made a purchase and didn’t receive the items, first ensure that the transaction went through.

Check your email for a confirmation from the app store. If the transaction was successful but you still haven’t received the items, contact the Candy Crush support team with your transaction details, and they’ll assist you in resolving the issue.

Candy Crush App Freezing

The Candy Crush app freezing can be caused by outdated software or compatibility issues.

Ensure that your device’s operating system and the app are both updated to the latest versions. If the problem persists, try reinstalling the app.

However, make sure to back up your game progress first to avoid losing any data.

Advanced Troubleshooting

Checking Device Compatibility

Sometimes, the issue might be due to your device not being compatible with the latest version of the game.

Check the app’s requirements on the app store to ensure that your device meets the necessary specifications.

If your device is older, you might need to consider upgrading to a newer model for a smoother gaming experience.

Contacting Support

If you’ve tried all the above solutions and the Candy Crush app is still not working, it might be time to contact the support team.

Provide them with a detailed description of the issue, the device you are using, and any steps you’ve already taken to try and resolve the problem.

The support team is experienced in dealing with these issues and can provide you with guidance on how to get back to your game.


While it can be frustrating when the Candy Crush app is not working, there are numerous solutions available to get you back to crushing candies.

From checking your device’s compatibility to contacting the support team, there are various steps you can take to resolve the issue.

Remember to keep your app and device up to date, and ensure you have a stable internet connection for the best gaming experience.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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