B&M app not working? – How to Fix

Experiencing issues with the B&M app not working can be frustrating, especially when you are trying to grab the best deals and explore the vast range of products B&M has to offer.

B&M, a popular retail store in the UK, has an app designed to enhance customer experience, providing users with a quick and easy way to browse products, check prices, and avail exclusive deals.

However, like any other app, users sometimes face issues that prevent the app from functioning properly.

In this article, we will delve deep into various aspects of this problem, providing you with comprehensive solutions, insights, and tips to get your B&M app back up and running smoothly.

Understanding the Issue

To tackle the issue effectively, it is crucial to understand what could be causing the B&M app not to work.

The problem can stem from a variety of sources ranging from software glitches, outdated app versions, or issues with the device itself.

Users might experience problems such as the app not loading, crashing unexpectedly, or failing to display the latest deals and products.

Identifying the root cause of the problem is the first step towards finding a solution.

Checking Your Internet Connection

A stable and strong internet connection is a prerequisite for the B&M app to function correctly.

If your internet connection is unstable or too slow, the app may not load properly, or it could take an unusually long time to respond.

Ensure that your Wi-Fi or mobile data is turned on and that you are receiving a good signal.

You might want to try loading a webpage or using another app that requires an internet connection to see if the issue is with the B&M app specifically or with your internet connection.

Updating the App

Using an outdated version of the app could be the reason behind the B&M app not working.

App developers regularly release updates to fix bugs, improve performance, and introduce new features.

Ensure that you have the latest version of the B&M app installed on your device.

You can check for updates in the App Store if you are using an iOS device, or in the Google Play Store if you are on Android.

If an update is available, download and install it, then check if the issue persists.

Clearing Cache and Data

Over time, apps accumulate cache and data which can sometimes lead to performance issues.

Clearing the app’s cache and data can resolve these issues and help the app run smoother.

On Android devices, you can do this by going to Settings > Apps > B&M > Storage, and then tapping on ‘Clear Cache’ and ‘Clear Data’.

On iOS devices, you might need to uninstall and reinstall the app to clear its cache and data.

Reinstalling the App

If none of the above solutions work, uninstalling and then reinstalling the B&M app could help.

This process removes any corrupted files that might be causing the app to malfunction and installs a fresh copy of the app on your device.

To uninstall the app, press and hold the app icon on your home screen (iOS) or go to Settings > Apps (Android), find the B&M app, and select ‘Uninstall’.

After uninstalling, visit the App Store or Google Play Store, search for the B&M app, and install it again.

Contacting B&M Support

If you have tried all the above solutions and the B&M app is still not working, it might be time to contact B&M’s customer support.

They can provide further assistance and insights into the issue.

You can contact them through the official B&M website or find contact information in the app store listing of the B&M app.

To prevent future issues with the B&M app not working, regularly update the app, ensure your device’s operating system is up to date, and maintain a stable internet connection.

Additionally, periodically clearing the app’s cache and data can also help in maintaining optimal performance.


Experiencing issues with the B&M app not working can hinder your shopping experience, but the solutions provided in this article should help in resolving the issue.

Remember to check your internet connection, update the app, clear cache and data, and reinstall the app if necessary.

If all else fails, do not hesitate to contact B&M’s customer support for further assistance.

By following these steps, you should be able to enjoy a seamless and efficient shopping experience with the B&M app.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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