Apple Music app not working? – How to Fix

Encountering issues with the Apple Music app can be a frustrating experience, especially when you’re looking forward to enjoying your favorite tunes.

Whether it’s playback errors, loading issues, or problems with syncing your library, there are several reasons why the Apple Music app may not be working as expected.

In this article, we aim to guide you through various troubleshooting steps and provide helpful tips to get your Apple Music app back up and running smoothly.

Understanding the Apple Music App Issue

Before diving into the solutions, it’s crucial to understand what might be causing the problem.

The Apple Music app relies on a stable internet connection, updated software, and proper account settings to function correctly. Interruptions in any of these areas could lead to the app not working properly.

Additionally, issues with the device’s hardware or software could also be a contributing factor.

Common Issues and Solutions

Internet Connection Issues

A stable internet connection is essential for the Apple Music app to stream music, download songs, and sync your library.

If your internet connection is unstable or too slow, you might experience buffering, songs not playing, or the app not opening at all.

To resolve this, ensure that your device is connected to a strong Wi-Fi network or has a stable cellular data connection.

You can also try restarting your router or switching to a different network to see if that resolves the issue.

Outdated Software

Running outdated software on your device could lead to compatibility issues with the Apple Music app.

Ensure that your device’s operating system and the Apple Music app are both up to date.

You can check for software updates in the device settings and update the app through the App Store.

Keeping everything up to date ensures that you have the latest features and security enhancements, which could resolve any existing issues.

Account and Subscription Issues

Sometimes, the issue might be related to your Apple Music subscription or account settings.

Ensure that your subscription is active and you’re signed in with the correct Apple ID.

If you’re facing issues with your subscription, you might need to contact Apple Support for further assistance.

Additionally, signing out of your Apple ID and signing back in can sometimes resolve account-related issues.

Device-Specific Issues

The problem might also be specific to your device. In such cases, restarting your device can help refresh the system and potentially resolve any glitches that might be causing the Apple Music app to not work properly.

If the issue persists, you might need to consider resetting your device’s settings or, in extreme cases, performing a factory reset.

However, be sure to back up your data before performing any resets to prevent data loss.

Advanced Troubleshooting Steps

When basic troubleshooting doesn’t resolve the issue, it’s time to delve into more advanced methods to get the Apple Music app working again.

Clearing Cache and Data

Over time, the Apple Music app accumulates cache and data that can sometimes lead to performance issues.

Clearing the app’s cache and data can free up space and resolve any glitches that might be causing the app to malfunction.

To do this, go to your device’s settings, find the Apple Music app, and select ‘Clear Cache’ or ‘Clear Data’.

Please note that clearing data will remove any downloaded music and preferences, so ensure you have a backup if needed.

Checking for Device Compatibility

The Apple Music app requires certain system specifications to run smoothly.

Ensure that your device is compatible with the app and meets the necessary system requirements.

If your device is older and no longer receives software updates, it might be time to consider upgrading to a newer model for a better Apple Music experience.

Network Settings and VPN

Sometimes, network settings or the use of a VPN can interfere with the Apple Music app’s functionality.

Ensure that your network settings are correctly configured and try disabling any VPNs to see if that resolves the issue.

If you’re using a public or restricted network, that could also be the cause of the problem, so try switching to a different network to see if the issue persists.

Reinstalling the App

If none of the above solutions work, uninstalling and then reinstalling the Apple Music app can sometimes resolve persistent issues.

This ensures that you have a fresh installation of the app, free from any corruption or glitches that might have been causing problems.

After reinstalling, sign back into your Apple ID and check if the issue is resolved.

Contacting Apple Support

If you’ve tried all the troubleshooting steps and the Apple Music app is still not working, it might be time to contact Apple Support.

They can provide further assistance and help diagnose any underlying issues that might be causing the app to malfunction.

Be prepared to provide details about the issue, the steps you’ve taken to resolve it, and any error messages you might have received.


Facing issues with the Apple Music app can be frustrating, but by following the troubleshooting steps and tips provided in this article, you can resolve the issue and get back to enjoying your music.

Remember to keep your software up to date, maintain a stable internet connection, and consider contacting Apple Support if the issues persist.

With these strategies in hand, you should be able to tackle any issues with the Apple Music app and ensure a seamless music streaming experience.

Photo of author

Connect: Insta



Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

Read more from Edward


Apps UK
International House
12 Constance Street
London, E16 2DQ