Amazon is the largest online retailer in the world, and we’d probably be lost without our free postage and next-day delivery. However, there are times when you may find the Amazon app not working.
If you’re reading this article, chances are your Amazon app just isn’t opening as it should. Your debit card’s at the ready, your fingers primed for the latest pre-order, and Jeff Bezos has gone and let you down. Worry not, dear shopper – we’ve got the answers you need down below. Here’s what to do if you want to fix the Amazon app.
Amazon App not working – Finding the Right Answer
If you’ve given the app a few increasingly aggressive presses to little avail, your first stop should be Amazon’s service health tracker. An outage is rare from Amazon, but it’s worth looking at to rule stability issues out.
The status page should tell you all you need to know about how Amazon’s servers are coping – recent events will appear at the top of the list, and a red cross by your location is an indication that they see some downtime on their end. Unfortunately, if this is the case, you’ve little choice but to wait for them to repair the issue. Amazon’s service team is staggeringly large, so expect a fix sooner rather than later.
If Amazon isn’t reporting any disruptions to their service, the odds are the issue stems from something else. We’ve run through the most common problems preventing your app from loading below, so read on for a solution to your shopping snafu.
First: Update your App
While it may seem a bit obvious, it could be that you need to update your app. Apps will generally work for a good bit on older updates, and we’re well aware that some people may feel less inclined to bother as a result. However, app updates are a necessity to keep your apps running smoothly.
If you don’t update, Amazon will start refusing to load if you go too long without their latest patch, so head over to the Play Store on Android or the App Store on iOS, and put ‘Amazon’ in the search bar. If your app is a little outdated, you should see an option to update, as the image below illustrates.
No update option? No need to worry; we’ve plenty to get through before you lose hope. All too often, the answer you’re after plays hard to get, so read on for our next suggestion – we’ll get there in the end!
Check for Connection problems
Connection issues are going to put a stop to any online shopping you’re planning to do. If you don’t have enough internet bandwidth on at home, then this can cause network connectivity issues.
This one’s relatively easy to troubleshoot – if you’re presented with a screen similar to the following pictures when you open your app, chances are your connection to the web isn’t looking too hot. If you’re connected to Wi-Fi, try and open some other apps or webpages and see if they’ll load for you. If you’re having trouble, then you’d best restart your router or get in touch with your service provider for some assistance.
If you’re using 4G/5G, the same applies. If other apps are posing similar issues, then your mobile provider may be to blame. You should have a quick check that you haven’t toggled Flight Mode on accidentally, as this cuts your connection to any and all internet.
Similarly, sometimes a simple phone restart will get your internet up and running, though for what reason is anybody’s guess. Failing this, contact your mobile provider for advice, and check their website for any status updates that may have been posted. If your internet is all good, read on for our next suggestion.
Clear your cache
The longer an app is installed on our phones, the more data is ‘cached’ to speed up load times and generally improve your experience. This is usually a good thing, but sometimes you’ll find your cached data can cause performance issues over time, so it’s worth clearing now and again to keep everything running smoothly. On Android, this is as simple as pressing ‘Settings’ followed by ‘Apps,’ then following the steps shown in the pictures below.
Thankfully, it’s just as simple to do on iOS if you’re more of an iPhone fanatic. Open the ‘Settings’ app and scroll down until you find Amazon. Give it a press, and scroll down again until you find the ‘Clear Cache’ button. Pressing this will spring-clean your application and hopefully get things running again. If not, we’ve got one last trick up our sleeves for you to try.
Uninstall and Reinstall
Logging out of Amazon and then logging back in works – but that’s only the case if you can get the Amazon app to open, which can be difficult on some mobile devices.
Sometimes, one of the best ways to get things working is to straight-up uninstall the app and reinstall it again. What this does is; clearing cache and data, which effectively resets the saved data that your mobile has accrued over time – sometimes, this data can stop Amazon from working. This will clear your recently viewed items in Amazon though, so bear that in mind.
If you’re on an Android device, open up the Play Store and search for ‘Amazon.’ You should see the ‘Uninstall’ option, as pictured below. Let your phone do its magic before hitting ‘Install’ again, and in thirty seconds or so, your app should be good to launch again. Alternatively, you can long-press the app and hit ‘Uninstall’ right from your home screen, though you’ll still need to navigate to the Play Store to reinstall it.
Again, the process isn’t terribly different on iOS. Long-press the app and hit ‘Delete App’ to uninstall it, then up the App Store and search for ‘Amazon.’ You should see an ‘Install’ option now, which you’re naturally going to press next. It should be ready to go within a minute, so head back to your home screen and open it up!
To conclude, Amazon is usually pretty rock-solid on ensuring the customer experience is stress-free. If you’re experiencing issues while trying to open it up, or trying to open any app for that matter, then the steps we’ve outlined above are likely to be the cause.