Alexa App Not Working? You should do this

Amazon Alexa, AKA Alexa, is a virtual assistant that was created and developed by Amazon. The technology is capable of voice recognition, setting alarms, checking off tasks, voice commands such as music playback as well as being integrated with smart home requirements. It can be activated with the users’ voices or controlled using the Alexa app. The Alexa app can be used to organise your day and manage your Alexa enabled devices from your couch.

So what happens to your life when Alexa isn’t doing as you ask? Hopefully, you never have to find out because we have some quick fixes available to you here in this article for when the technology fails.

Alexa App Not Working? Ask yourself these troubleshooting questions

How do I sign out of the Alexa app?

First things first, you have tried turning your phone off and turning it back on, what can you do now? Well, signing out of the app is the next best thing to turning something off and turning it back on. To see if it is a problem in communication with the actual app, or instead, with your account, you should sign out of your Amazon account via the application. To do this, follow this process;

  1. Open the Alexa app.
  2. Open ‘More.’
  3. Go to ‘Settings.’
  4. Scroll down.
  5. Select ‘Sign Out.’

Am I connected to the internet?

Alexa requires the internet to work because nothing is perfect right? So the next thing you should try is to check your internet connection. It could be that your internet is down, it could just be that it is running slow or have a rubbish signal, but it is best to make this check just in case.

  1. Scroll down from the home screen to shortcut navigations.
  2. Go to the Wi-Fi symbol.
  3. Tap it to turn it off.
  4. Wait about a minute.
  5. Tap it back on for the Wi-Fi to reconnect.

If your internet is playing up, follow your providers’ instructions to reset your router and this should then fix any connectivity issues.

Is my storage too full?

One way in which Alexa can stop working is if you do not have enough space for it to work properly. Alexa requires approximately 3GB’s of space to work smoothly, so check how much space you have left to see if this is the issue. If your storage is full then you can delete files until you have enough space to see if this fixes the problem you have been experiencing.

How do I update my app?

Another important fix for app issues is, to check for updates. Out of date software can cause the app to encounter issues because of compatibility with your device. So, to remedy this, make sure your system software is fully up to date as well as updating the app itself. To install updates;

  1. Open the Alexa app.
  2. Go to ‘Settings.’
  3. Select ‘Updates.’
  4. Install and restart your phone to apply settings.

How do I Force Stop the Alexa app?

Sometimes when technology just stops working for no reason, you can only resort to quitting the application by force. This immediately kills the running instance and cuts communications. Once you ‘force quit’ and then reload the app, this usually is enough to start it working again, where it may have crashed before. To force quit an app you can:

On Android:

  1. Open the settings on your phone or device.
  2. Find the Alexa app in your list of applications.
  3. Select ‘Force Stop.’
  4. Select ‘OK’ when you get a warning.

On iOS:

  1. On the ‘Home Screen’ swipe up from the bottom of the screen.
  2. Swipe ‘Right or Left’ to find the Alexa app.
  3. Swipe up on the preview to close the application.

How do I reinstall the Alexa app?

If you have tried all the other suggestions and they just aren’t working, your next best thing to try is to reinstall the Alexa application. This will wipe out any corrupt files or communication problems between the device and the app. Reinstall the app once it is uninstalled from your device and sign back in. Hopefully, now your app is working and you can continue with your day.

  1. Uninstall your Alexa app using your normal process for your phone or device.
  2. Open the app store.
  3. Search for ‘Amazon Alexa app.’
  4. Go to ‘Install.’
  5. Choose ‘Open’ on installation.
  6. Sign in using your Amazon account.


So the Alexa app is generally a smooth runner in terms of app reliability, and it generally has less issues than the standard Amazon app has. Sometimes technology just can’t do what it’s supposed to do though. So, when Alexa is ignoring you, whether your app has crashed or there is a communication issue between the app and your device, hopefully, you have found the fix here and you are back on with your to-do list.

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