Amazon Alexa App Not Working? Do this!

The Amazon Alexa app is a great virtual assistant that’s capable of voice recognition, setting alarms, checking off tasks and voice commands such as music playback. It’s also easily integrated with smart home requirements.

The Alexa app can be used to organise your day and manage your Alexa enabled devices from your couch. So what happens to your life when Alexa isn’t doing as you ask? We have some quick fixes for when Alexa fails.

Amazon Alexa App Not Working? Do this!

If your Amazon Alexa app has stopped working, the first thing you should do is ensure that you’re logged out of your account. Then, clear your storage, make sure you’re connected to the internet and keep the app updated to the most recent version.

If this doesn’t work, then make sure to force stop the app, delete it and then re-install. You can also restart your Alexa device too if it won’t connect. Here’s how you can do all of these things in a little more detail.

How do I sign out of the Alexa app?

First things first, you have tried turning your phone off and turning it back on – what can you do now? Well, signing out of the app is the next best thing to turning something off and turning it back on.

To see if it is a problem in communication with the actual app, or instead, with your account, you should sign out of your Amazon account via the application. To do this, follow this process;

  1. Open the Alexa app.
  2. Open ‘More.’
  3. Go to ‘Settings.’
  4. Scroll down.
  5. Select ‘Sign Out.’

Once you’ve fully signed out of your Amazon account, you can go ahead and sign back into it – this sure ensure you’re connected correctly.

Am I connected to the internet?

Alexa requires the internet to work because nothing is perfect right? So the next thing you should try is to check your internet connection.

It could be that your internet is down, it could just be that it is running slow or have a rubbish signal, but it is best to make this check just in case.

  1. Scroll down from the home screen to shortcut navigations.
  2. Go to the Wi-Fi symbol.
  3. Tap it to turn it off.
  4. Wait about a minute.
  5. Tap it back on for the Wi-Fi to reconnect.

If your internet is playing up, follow your providers’ instructions to reset your router and this should then fix any connectivity issues. You can also have the wrong Wi-Fi password, so making sure you’ve got the right one is a good idea too.

Is my storage too full?

One way in which Alexa can stop working is if you do not have enough space for it to work properly. Alexa requires approximately 3GB’s of space to work smoothly, so check how much space you have left to see if this is the issue.

If your storage is full then you can delete files until you have enough space to see if this fixes the problem you have been experiencing.

How do I update my app?

Another important fix for app issues is, to check for updates. Out of date software can cause the app to encounter issues because of compatibility with your device.

So to fix this, make sure your system software is fully up to date as well as updating the app itself. To install updates;

  1. Open the Alexa app.
  2. Go to ‘Settings.’
  3. Select ‘Updates.’
  4. Install and restart your phone to apply settings.

Ensuring you’re running the latest version of the Alexa app should ensure that you don’t run into any streaming problems.

How do I Force Stop the Alexa app?

Sometimes when technology just stops working for no reason, you can only resort to quitting the application by force. This immediately kills the running instance and cuts communications.

Once you ‘force quit’ and then reload the app, this usually is enough to start it working again, where it may have crashed before. To force quit an app you can:

On Android:

  1. Open the settings on your phone or device.
  2. Find the Alexa app in your list of applications.
  3. Select ‘Force Stop.’
  4. Select ‘OK’ when you get a warning.

On iOS:

  1. On the ‘Home Screen’ swipe up from the bottom of the screen.
  2. Swipe ‘Right or Left’ to find the Alexa app.
  3. Swipe up on the preview to close the application.

How do I reinstall the Alexa app?

If you have tried all the other suggestions and they just aren’t working, your next best thing to try is to reinstall the Alexa application.

This will wipe out any corrupt files or communication problems between the device and the app. Reinstall the app once it is uninstalled from your device and sign back in. Hopefully, now your app is working.

  1. Uninstall your Alexa app using your normal process for your phone or device.
  2. Open the app store.
  3. Search for ‘Amazon Alexa app.’
  4. Go to ‘Install.’
  5. Choose ‘Open’ on installation.
  6. Sign in using your Amazon account.


The Alexa app is generally a smooth runner in terms of app reliability, and it has less issues than the standard Amazon app has. Sometimes technology just can’t do what it’s supposed to do though.

So, when Alexa is ignoring you, whether your app has crashed or there is a communication issue between the app and your device, hopefully, you have found the fix here and you are back on with your to-do list.

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An avid gamer, historian and all-round literature buff, Tracy is our go-to when it comes to using different devices. MacOS, iOS, Android, Windows, Linux or whatever else, Tracy's got a device that runs it (she's even got an old Blackberry laying around somewhere!).

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